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Xbox series s offer

Harpsman
Explorer

‎28-11-2021 02:50 PM

Hi I bought my phone a week ago the Samsung a52s only upgraded for the xbox . I was told I would receive a text within 5 days about the xbox but had nothing I payed the £30 in store , could anybody shed some light whats happening ? Thanks

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎28-11-2021 09:47 PM

Hi @Harpsman 

 

You will need to call EE CS on 150 if you've not received any text. 

 

However given the ongoing manufacturing, supply chain and shipping issues there maybe no stock. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Harpsman
Explorer

‎29-11-2021 01:54 PM

Hi will do , if there's no stock does that mean I won't get the xbox ? Or will they send it when it's back In stock ? As I'll be looking to cancel the contract if I haven't heard anything before end of week . Thanks

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Harpsman

‎29-11-2021 02:42 PM

Hi @Harpsman,

 

Welcome to the EE Community. 🙂

 

Your Xbox Series S will be delivered 15-30 days after you purchased your phone. If you still haven't received your confirmation text, please get in touch with Customer Care.

 

Thanks

 

James