Upgrading Online

Madmon2011
Investigator
Investigator

‎29-11-2021 12:59 PM

I have tried to upgrade online.  When I paid the early upgrade fee, I am then shown to a page stating 'Sorry no information showing' or words to that effect.  In the meantime, payment has been taken as pending from my account.

 

Anyone else having the same issue??

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎29-11-2021 02:12 PM

@Madmon2011  You need to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

‎29-11-2021 02:45 PM

Hi @Madmon2011,

 

That's great advice from @Chris_B. Our upgrades team will be happy to check the status of your order if you get in touch.

 

James