Xbox series s offer

[Mcfad]

I recently upgraded my contract yeatertday and was wondering when id hear about confirming my address for dispatch 

[Jayne52s]

Hi

I received the text today. 

Thank you

Jayne

[Leanne_T]

Thanks for letting me know @Jayne52s

Have a lovely day 🙂

Leanne. 

[Mcfad]

Its been 5 days now and ive still had no text , when i phoned customer services they said it could take till mid december for the text

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[Dobbyisafreeelf]

Can anybody confirm whether the information from the text is sent out by email or available on the app as well? 

The phone I bought is a Christmas present for my son so is obviously not switched on all the time. 

The xbox is a Christmas present for my other son so I'm really keen not to miss the text and for it to not arrive in time.

Thanks

[James_B]

Hi @Dobbyisafreeelf,

Welcome to the EE Community. 🙂

Sorry, your confirmation text isn't sent via email or available in My EE.

James

[K1rby14uk]

Hi, I also ordered an A52S on the 17th November and paid the upfront £30...But have received no SMS???.....I am now very concerned!

[Katie_B]

Good Afternoon all, 

We've identified a small number of customers who are eligible for the Xbox Series S Tech bundle, but haven't received a confirmation text within five days of purchase. We're in the process of contacting those affected, and all customers should receive a text before the end of this week. We're sorry for any inconvenience caused. 

Katie 🙂

[Pauline29]

I ordered a oppo phone online and payed my £30 upfront fee but still had no text or update on my free Xbox and I'm not happy as it's the main reason I took out the contract please contact me ee