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Xbox Series S

DMY
Investigator
Investigator

‎13-12-2021 03:49 PM

Just received my Series S and it's faulty.It will not power on

0 Helpful
4 REPLIES 4
mikeliuk
Ace Contributor
Ace Contributor

‎13-12-2021 03:54 PM

Hi @DMY ,

 

Welcome to the community forums. I would recommend to contact EE to report that and arrange for its replacement.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
DMY
Investigator
Investigator
In response to mikeliuk

‎13-12-2021 04:05 PM

Thanks for reply.Im have trouble trying to get EE or Xbox help me with this.Feel like I am running around in circles

0 Helpful
mikeliuk
Ace Contributor
Ace Contributor
In response to DMY

‎13-12-2021 04:17 PM

Hi @DMY ,

 

You may wish to refer to online resources on the matter which have been prepared by professionals with knowledge of consumer rights. A key aspect is that your first recourse is to the retailer EE as regards faulty goods supplied to you, and that the manufacturer does not come into play until various criteria in the below links are met.

 

https://www.which.co.uk/consumer-rights/shopping/faulty-goods

 

https://conversation.which.co.uk/tag/faulty-goods/

 

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods...

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
DMY
Investigator
Investigator
In response to mikeliuk

‎13-12-2021 04:21 PM

Thanks very much for this.Very helpful so again thank you