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Xbox One S Delivery

Leabodz10
Investigator
Investigator

‎03-12-2021 10:54 PM

Still awaiting delivery info on an order made on 28th October...this was made before the black Friday deals.  They are also still available to order online.  When will I be sent my order?  Really hoping Santa doesn't have to give an IOU!

0 Helpful
7 REPLIES 7
Katie_B
EE Community Support Team

‎04-12-2021 08:33 AM

Hello @Leabodz10. 

 

Was this ordered as an add to plan or a gift with purchase when purchasing an eligible phone?

 

Speak soon, 

 

Katie 🙂

0 Helpful
Leabodz10
Investigator
Investigator
In response to Katie_B

‎04-12-2021 11:37 PM

Thanks for replying.  This was an add to plan.

0 Helpful
James_B
EE Community Support Team
In response to Leabodz10

‎05-12-2021 10:57 AM

Hi @Leabodz10,

 

Was it the Xbox Series S or the Xbox One S you ordered?

 

James

0 Helpful
Leabodz10
Investigator
Investigator
In response to James_B

‎07-12-2021 12:52 PM

It is the X Box One S All Digital bundle

0 Helpful
James_B
EE Community Support Team
In response to Leabodz10

‎07-12-2021 12:57 PM

Hi @Leabodz10,

 

Please get in touch with Customer Care so a member of the team can check the status of your order.

 

They'll be happy to help. 🙂

 

James

0 Helpful
Leabodz10
Investigator
Investigator
In response to James_B

‎07-12-2021 05:20 PM

What is the best number to try? I have spent ages on hold a few times now with no joy.  

0 Helpful
James_B
EE Community Support Team
In response to Leabodz10

‎07-12-2021 05:25 PM

Hi @Leabodz10,

 

You can call Customer Care on 150 from your EE phone.

 

James

0 Helpful