X box series s

Beckyc93
Explorer

‎13-12-2021 12:48 PM

  1. I upgraded my contract on the 24th of November and got the deal with the x box series s and I received a message yesterday saying it will be delivered but I never received and when I go on tracking it is saying it is at the Stoke depot could you help me solve this problem please 
0 Helpful
3 REPLIES 3
Alex_M
Star Contributor
Star Contributor

‎13-12-2021 12:51 PM - edited ‎13-12-2021 12:53 PM

Hi @Beckyc93,

 

Welcome to the community forum.

 

I would suggest getting in touch customer service who will be able to advise further. The Xbox will be sent to you 15-30 days after you receive the handset.

 

Many thanks,

Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
0 Helpful
Beckyc93
Explorer
In response to Alex_M

‎13-12-2021 12:59 PM

Do you have the number that I could contact them on please

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Beckyc93

‎13-12-2021 03:22 PM

Hi @Beckyc93,

 

Welcome to the EE Community. 🙂

 

It sounds like your Xbox is at your local DPD depot, awaiting a delivery slot. Please keep checking DPD tracking for updates.

 

James

0 Helpful