Refund of upfront cost

[Amy149]

Hi I was told by an agent I’d receive a refund for my upfront cost, it’s now been over 2 weeks and I haven’t received a refund and cannot get in contact with ee anyone know how to help as I’m not a EE customer 

[Leanne_T]

Hi @Amy149

Thanks for coming to the community. 

Did you cancel the contract? 

Have you checked with your bank to see if the refund is pending? 

Thanks 🙂

Leanne.