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Wrong phone showing on app

SKITTLESMAD1403
Explorer

‎14-01-2021 08:34 PM

On my plan on my EE app and on the website it is showing that the phone on my plan is an iPhone 4 but my phone is a galaxy s10+?

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎15-01-2021 08:30 AM

Hi @SKITTLESMAD1403

 

Welcome to the community.

 

Have you previously had an iPhone 4 with us? Have you upgraded recently?

 

Your app/account is supposed to automatically update with the new device shortly after upgrading.

 

Chris

0 Helpful
SKITTLESMAD1403
Explorer
In response to Christopher_G

‎15-01-2021 08:37 AM

I haven't upgraded a phone with you nor have I ever had an iPhone 4

0 Helpful
Christopher_G
EE Community Support Team
In response to SKITTLESMAD1403

‎15-01-2021 08:43 AM

How strange, @SKITTLESMAD1403.

 

I'd recommend speaking to our Mobile Care team so they can check how your device is showing from our side.

 

Chris

0 Helpful
Ger68
Visitor
In response to Christopher_G

‎19-10-2021 09:34 AM

I've recently upgraded from H p20 Pro to a Samsung s21

0 Helpful