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Refund

Ruthf-27
Investigator
Investigator

‎06-10-2021 01:24 PM

I tried to upgrade my phone but couldn't due to your t &c's , i am due a £130 refund - this was over 3 days ago ? - it seems to not be on my bank details but on my paypal as pending , I would like this resolved asap as you wont let me upgrade and now i don't have my money either. 

 

 

0 Helpful
6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎06-10-2021 02:02 PM

@Ruthf-27  If you got it pending in your PayPal account then you’ll have to wait till it clears with PayPal.   This has nothing to do with EE as you have been refunded. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎06-10-2021 08:46 PM

I didn't think EE accepted PayPal as a payment method & therefore would not refund to PayPal. Are you sure this PayPal pending is on EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Annatriggxx
Explorer

‎16-10-2021 06:01 PM

Have you received your refund yet? The same thing has happened to me

0 Helpful
Jon_K
Former EE Employee
In response to Annatriggxx

‎17-10-2021 08:40 AM

Hi @Annatriggxx.

 

Welcome to the community.

 

Have you requested a refund on your account?

 

A refund request would usually take up to ten working days.

 

Jon

0 Helpful
Annatriggxx
Explorer
In response to Jon_K

‎19-10-2021 08:57 AM

Hi, @Jon_K 

ive spoken to ee as it's a pending transaction there is nothing the bank or ee can do apparently it'll just come back into my bank. I just wanted to know how long as this happened 5 days ago 

anna

0 Helpful
Christopher_G
EE Community Support Team
In response to Annatriggxx

‎19-10-2021 09:30 AM

It can depend on what the refund is for, @Annatriggxx.

 

What was the transaction? Did you pay for something that you cancelled?

 

Chris

 

 

0 Helpful