Wrong phone showing on app
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14-01-2021 08:34 PM
On my plan on my EE app and on the website it is showing that the phone on my plan is an iPhone 4 but my phone is a galaxy s10+?
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15-01-2021 08:30 AM
Welcome to the community.
Have you previously had an iPhone 4 with us? Have you upgraded recently?
Your app/account is supposed to automatically update with the new device shortly after upgrading.
Chris
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15-01-2021 08:37 AM
I haven't upgraded a phone with you nor have I ever had an iPhone 4
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15-01-2021 08:43 AM
How strange, @SKITTLESMAD1403.
I'd recommend speaking to our Mobile Care team so they can check how your device is showing from our side.
Chris
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19-10-2021 09:34 AM
I've recently upgraded from H p20 Pro to a Samsung s21
