Wrong phone showing on app

SKITTLESMAD1403
Explorer

On my plan on my EE app and on the website it is showing that the phone on my plan is an iPhone 4 but my phone is a galaxy s10+?

4 REPLIES 4
Christopher_G
EE Community Support Team

Hi @SKITTLESMAD1403

 

Welcome to the community.

 

Have you previously had an iPhone 4 with us? Have you upgraded recently?

 

Your app/account is supposed to automatically update with the new device shortly after upgrading.

 

Chris

I haven't upgraded a phone with you nor have I ever had an iPhone 4

Christopher_G
EE Community Support Team

How strange, @SKITTLESMAD1403.

 

I'd recommend speaking to our Mobile Care team so they can check how your device is showing from our side.

 

Chris

I've recently upgraded from H p20 Pro to a Samsung s21