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Wrong phone on record

Wcoupland
Visitor

‎06-08-2021 06:45 PM

I'm trying to upgrade from the S20 to the S21 ultra, I'm hoping to trade in my current phone. The website says this is possible and I have looked into upgrading however the phone that EE has on record is a Pixel 3. I got the pixel 3 three years ago, one year ago I upgraded in store to the S20 however it still shows the Pixel 3 on my account. Therefore when I try to upgrade it asks to trade in a Pixel 3 instead of an S20, I still have the Pixel 3 but this doesn't sound correct

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎07-08-2021 08:50 AM

Hi @Wcoupland.

 

Welcome to the community.

 

I'd recommend giving our Upgrades Team a call so they can look into this for you.

 

They will be able to access your account and check what is going on.

 

Jon

0 Helpful