Why can’t I connect my WiFi to my printer

[Neilrumsey]

Since I got my upgraded brightbox it will not connect to my wireless printer (Epsom xp-225) it doesn’t have a screen or a cable port , I have pressed the wps button and Wi-Fi button but it will not pair I have already enabled the wps and tried through the pbs but it goes from idle to fault I suspect a faulty router as the printer is fine any ideas

[Chris_B]

@Neilrumsey  Can you connect other devices like your phone or tablet to the router ? 

[Neilrumsey]

Yes anything that you can in put the data works it’s only on the wps

[Chris_B]

@Neilrumsey  Are you trying do set the printer up next to the router. If your not please move the printer next to the router and try setting it up again via WPS.  

[Neilrumsey]

I have it next to the router but still no joy

[Jon_K]

Good Morning @Neilrumsey.

Can you remember if this is how you set it up last time?

I set my printer up at home using an app on my phone.

Jon

[Neilrumsey]

No this how it was set up and been to my brothers on bt and it connects straight away 

[Jon_K]

Hi @Neilrumsey.

I'd recommend contacting our technical support team about this.

They will have access to your broadband account and be able to help you with getting the printer set up.

Jon

[XRaySpeX]

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@Neilrumsey wrote:

Since I got my upgraded brightbox

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Was it working with the un-upgraded Brightbox. What Brightbox is it anyway?

Have you followed Connect using WiFi protected setup (WPS) ?

[Neilrumsey]

Yes worked fine on the old brightboxBrightbox 2

This is the upgrade one a brightbox 2