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Why can’t I connect my WiFi to my printer

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Neilrumsey
Investigator
Investigator

‎04-01-2019 11:28 PM

Since I got my upgraded brightbox it will not connect to my wireless printer (Epsom xp-225) it doesn’t have a screen or a cable port , I have pressed the wps button and Wi-Fi button but it will not pair I have already enabled the wps and tried through the pbs but it goes from idle to fault I suspect a faulty router as the printer is fine any ideas

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Dann777
Investigator
Investigator
In response to Jon_K

‎07-08-2021 08:26 AM

Hey,

 

Actually it terns out that the problem was with the router. The WPS button on top of the bright box 2 is disabled by default and needs to be enabled through the admin settings. 

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Chris_B
EE Community Star
EE Community Star

‎04-01-2019 11:56 PM

@Neilrumsey  Can you connect other devices like your phone or tablet to the router ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Neilrumsey
Investigator
Investigator
In response to Chris_B

‎05-01-2019 12:07 AM

Yes anything that you can in put the data works it’s only on the wps

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Chris_B
EE Community Star
EE Community Star
In response to Neilrumsey

‎05-01-2019 12:26 AM

@Neilrumsey  Are you trying do set the printer up next to the router. If your not please move the printer next to the router and try setting it up again via WPS.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Neilrumsey
Investigator
Investigator
In response to Chris_B

‎05-01-2019 06:53 AM

I have it next to the router but still no joy

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Jon_K
Former EE Employee
In response to Neilrumsey

‎05-01-2019 08:33 AM

Good Morning @Neilrumsey.

 

Can you remember if this is how you set it up last time?

 

I set my printer up at home using an app on my phone.

 

Jon

 

 

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Neilrumsey
Investigator
Investigator
In response to Jon_K

‎05-01-2019 10:31 AM

No this how it was set up and been to my brothers on bt and it connects straight away 

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Jon_K
Former EE Employee
In response to Neilrumsey

‎05-01-2019 11:10 AM - edited ‎05-01-2019 11:11 AM

Hi @Neilrumsey.

 

I'd recommend contacting our technical support team about this.

 

They will have access to your broadband account and be able to help you with getting the printer set up.

 

Jon

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XRaySpeX
EE Community Star
EE Community Star

‎05-01-2019 12:54 PM

@Neilrumsey wrote:

Since I got my upgraded brightbox

Was it working with the un-upgraded Brightbox. What Brightbox is it anyway?

 

Have you followed Connect using WiFi protected setup (WPS) ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Neilrumsey
Investigator
Investigator
In response to XRaySpeX

‎05-01-2019 03:49 PM

Yes worked fine on the old brightboxBrightbox 2Brightbox 2

This is the upgrade one a brightbox 2 

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