Wrong data showing

NigeDakin
Visitor

‎20-06-2021 09:16 PM

Hi

I bought 160gb plan sim only but only showing 80gb..been 3 days now

All add ons applied

Cheers

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3 REPLIES 3
Katie010597
Visitor

‎20-06-2021 09:57 PM

I'm having this issue too. Got a new phone yesterday and was told it was a 10gb plan but it's only showing my allowance as 5gb in the my ee app

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XRaySpeX
EE Community Star
EE Community Star

‎20-06-2021 10:34 PM

@NigeDakin ( @Katie010597 😞 Look in your Extras & Add-ons for the missing 80GB (5GB). If it's not there, it's just a mistake by EE. It's happened to many new data plans. You will need to speak to CS to get it corrected.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to Katie010597

‎21-06-2021 08:26 AM - edited ‎21-06-2021 08:27 AM

Morning @NigeDakin @Katie010597

 

Thanks for coming to the community. 

 

If you log into your My EE app, and select add-ons, do you have any extra data add-ons showing? 

 

If not, can you visit add-on.ee.co.uk, how much data is showing? 

 

Thanks 🙂

 

Leanne.

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