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Osprey will not update firmware

Wizenedbadger
Investigator
Investigator

‎19-06-2021 09:37 AM

I've checked other posts and worryingly, cannot find anything that provides an answer.

 

I have an Osprey that whenever I try to update the firmware on it, just says "checking" and then comes back "error"

 

All AV and protection on the PC I am using has been turned off, so not that.

 

Have reset the device multiple times - same issue.

 

Can't find a manual way of updating at all

 

This is a contract device supplied by EE.

 

Tried using different browsers (Edge, Firefox, Chrome and IE) all the same

 

Not great.

 

Tried getting thorugh to "Support" but left hanging on hold for far too long. 

 

Help.

0 Helpful
7 REPLIES 7
Schockwave
Community Hero
Community Hero

‎19-06-2021 11:00 AM

Hello @Wizenedbadger ,

 

Welcome to the community,

 

Not sure how long you were waiting for someone from EE to speak to you, as this does not seem to happen to me, but I believe you will have to wait for EE to release the firmware update before you can install it, but you will get it,

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Christopher_G
EE Community Support Team

‎19-06-2021 12:00 PM

Hi @Wizenedbadger

 

Welcome to the community.

 

Have you spoken to our technical support team on 150?


Chris

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎19-06-2021 01:35 PM

Which Osprey is it? The "Mini" or the not "Mini"?

 

What is its current Software Version?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Wizenedbadger
Investigator
Investigator
In response to Schockwave

‎20-06-2021 09:47 PM

Hi mate

 

Must just be unlucky, but I've tried a few times and gave up

 

As for the update, then all well and good, but there is no manual update process to install it. To be honest as well, I'm not even sure that any update may make the router better anyway, but I want to try it before I bin the thing off as I'm fed up with having to reset it every so often and also have pretty awful signal, even in areas that supposedly have "good" coverage.

0 Helpful
Wizenedbadger
Investigator
Investigator
In response to Christopher_G

‎20-06-2021 09:48 PM

As stated in the initial post, yes, I have.

 

Mistakenly thought that someone may well know why this happens and could assist better without the need to take more time out and try and call another tech support line.

0 Helpful
Wizenedbadger
Investigator
Investigator
In response to XRaySpeX

‎20-06-2021 09:53 PM

Hi

 

Osprey mini - firmware version Y855_E1_01.16_14

 

 

0 Helpful
James_B
EE Community Support Team
In response to Wizenedbadger

‎21-06-2021 08:00 AM

Hi @Wizenedbadger,

 

Have you received a notification to say you need to update your software manually? Any new software updates should be pushed to your device automatically.

 

James

0 Helpful