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26-07-2018 03:55 PM - last edited on 26-07-2018 05:58 PM by Lee_H
Hi
Having already got a Data SIM for a mobile hotspot I decided it was time to leave the truly dreadful Customer Service at Vodafone (I’ve been with them for 15 years) and give EE a shot. My expectations weren’t high but, from first contact, the experience has been amazing.
i have dealt throughout with a lovely woman called Lipa****** From start to finish she has been perfect - even responding to emails about a minor billing issue in MINUTES.
Without doubt this is the best Customer Service I have experienced ANYWHERE - that includes John Lewis, M&S and even BMW.
A wonderful experience - can’t thank you enough!
🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅
[MOD EDIT: Staff surname has been removed for safety and security]
26-07-2018 05:16 PM
Hi @DaveH22 and welcome to the community.
I have passed this feedback over to Lipa and her line manager
I'm glad you received brilliant service
As an extra thank you, I'd like to send you a gift voucher via email so you can get a treat on us.
I'll send you a private message in a moment to get some details.
Many thanks,
Lee
26-07-2018 05:52 PM
That’s extremely kind. You should probably send Lipa one too!
I’m so pleased I left Vodafone!
26-07-2018 06:04 PM