Need to chase a ps4 order

[Leanne1103]

Need to trace a ps4 as I am away next week and don't want to miss the delivery??

[Northerner]

Hi @Leanne1103

As per the T&C it can be up to 30 days. 

Free PS4 Bundle: Subject to availability & while stocks last. Free gift will be sent
to you up to 30 days after entering into your contract. If your account falls into
arrears within these 30 days, your gift will not be sent out to you. If your account
remains in arrears for more than 30 days after entering into your contract, you will
no longer be eligible to receive your free gift. If you choose to cancel your
contract with us, for any reason, you must return your free gift within 14 days. If
you don’t you’ll be charged £249.99; the cost of buying the bundle from EE
without a promotional offer.

If it's 30 days since you took the offer then you should call CS on 150. 

Thanks

[Leanne1103]

It is my second line with ee and was told 14-21 days after receiving my device, which I received 7th of July so I'm worried I won't be there if it arrives.

Thanks 

[Lee_H]

Hi @Leanne1103 and welcome to the community.

@Northerner is indeed correct it can take upto 30 days for the PS4 to be dispatched.

You will be alerted before dispatch though 🙂

Many thanks,

Lee

[Leanne1103]

Hi Lee,

21 days I was told when taking the contract out, now I have received a message saying 31 days, I don't see how there is stock issues when you are still doing the deal, is there any possibility you could look into this for me??

Thanks 

[Chris_B]

@Leanne1103  The deal can go on but it doesn’t mean they have the device ready to go as you have to wait 30 days before they post it out and they will only have so many at a time to send out.   They can not stock say 5000 units in one go as they don’t know how many they will need as they don’t know how many will take up the offer.