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DPD

bigdaveRAFC
Investigator
Investigator

Has anyone else had problems with the delivery company dpd when ordering items from EE???

5 REPLIES 5
Lee_H
Legend
Legend

Hi @bigdaveRAFC and welcome to the community.

 

What issues are you experiencing?

 

Many thanks,

 

Lee

My partner upgraded last month for us both, first of all her phone delivery was delayed by a day and then, I received the wrong handset. We sent it back and upgraded my phone again on wednesday of this week, delivery slot booked with dpd for Thursday afternoon. I received a text off them yesterday morning saying it was delayed, I no longer am allowed a one hour timeslot and dpd have put the blame for the delay onto EE even though we spoke to EE and the order went through perfectly fine until it reached dpd 

 

I was wondering if anyone has had problems with delivery from DPD. From what the ee bloke said yesterday, it's not the first time this kind of thing has happened 

@bigdaveRAFC  Never had an issue with DPD at all.  

Leanne_T
EE Community Support Team

Morning @bigdaveRAFC

 

I am very sorry to hear you have had these problems.

 

We would like to get this looked into for you.

 

To do this I have sent you a private message on here to get some details.

 

Hope to hear back from you soon.

 

Leanne.