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10-12-2018 10:47 PM
The only reason I got this package was for the offer, even though it was limited stock I felt I was signing up at a good time in the offer to receive the switch. I'm getting pretty frustrated.
13-12-2018 12:50 PM
13-12-2018 12:58 PM
Hi @parjfa8891
Yes if you call us on 150 and select option 1, and then option 2 for account queries.
Or, you can use our online chat, this option can be found at the bottom of this page.
Let me know how you get on 🙂
Leanne
14-12-2018 12:02 PM
I have spoken to customer services who have said I'm not entitled too it!!
They say I need to get the Huawei pro but I know for certain that there were two huawei's on the offer one for £43 a month and one for more money and I went for the £43. I've been advised to go back into store. Which I am about to do but I am very un happy, frustrated and fed up!
14-12-2018 12:49 PM
@@l@@@@
First told my phone wasn't eligible, then told I upgraded too early!!!!!!
Found the terms and conditions online, still told I wasn't eligible, then told there is a web form they have to fill in and I will get a call in 3 days
NOT HAPPY
I felt like I was being made out like a fool, "the offer didn't start until the 20th" I knew that wasn't right from the POS I saw in store, the leaflet I had in my handh in the store and the conversations I had in store.
Very glad I found the terms and conditions. Hopefully the webpage I have works in my favour. But the way I'm getting passed around is very frustrating.
14-12-2018 01:35 PM - edited 14-12-2018 01:35 PM
Hi @parjfa8891
Thanks for getting back to us.
I'm sorry to hear you're having trouble with this.
Have you filled in the form to get a call back?
Jon
14-12-2018 01:58 PM
It's a form that customer services fill in for me.
I'll be contacting them if I get no response.
I don't understand why it is being so awkward for me.
20-12-2018 08:26 PM
No phone call received but I got a text Tuesday saying my switch was with dpd and it would be delivered today.
It was and I'm very happy!
21-12-2018 08:13 AM
That's great @parjfa8891!
Thanks for letting us know that it's arrived.
I hope you enjoy using it and have a lovely Christmas 🙂
Jon