The EE Community

Playstation 5 £70 EE Giftcard

Hello,I recently received my PS5 from EE, which comes with a 24 month PlayStation Plus subscription and a £70 EE gaming giftcard, however the gift card wasn't included in with the console, or the PlayStation Plus vouchers. Is there somewhere else I'm...

No tracking

I don’t have confirmation with a tracking number

No order update

Hi everyoneHas anyone recently ordered or done an early upgrade for the iPhone 17 Pro Max 256GB (any colour) at the beginning of this month? I keep seeing mixed information and delays, so I’m trying to understand what the real situation is.If you’ve ...

Asus Chromebook pixel10 pro

Very misleading promotion and disappointed with EE to be running such thing.Got told if we upgraded our 2 phones we could claim 2 free Chromebooks but at no point did we get told there was a limited amount. Waited the 14 days but then wouldn't let me...

Change bank account

How to pay overdue bill

Hello,I have a friend who, during her mortgage application process, discovered that she still has an outstanding EE bill of about £350 from November 2024. As she is not good in English, she asked me to help her contact EE for guidance on how to pay t...

Best Customer Service.

To Louie, You helped me with setting up my new broadband & sim packages.  Just wanted to say you deserve a raise for how great you are & I hope you continue to enjoy singing whenever you can.  I will not forget this quickly since you were a HUGE help...

Returned kit but EE saying not received

Hello,I have returned my kit after closing my account, however I’m receiving emails that I’ll be charged £85. I have the tracking proof to show it was delivered to them, but as I’ve moved abroad I cannot call their customer service. Is there an email...

EE wifi Hotspot

I have recently subscribed to EE broadband and have noticed that my router is broadcasting " EE wifi" . I would like to remove this facility but there doesn't appear to be any way ....can someone help? Thanks