Why is my data balance incorrect?

[MrsSpiller]

Hi there,

I have a data allowance of 20GB p/mo and am in the US currently with work and despite buying a roam package it’s running down quick!

It was showing 18.4GB had been used already so I bought a 10GB bolt on to top it up... and immediately it went from “18.4GB of 20GB used” to “28.4GB of 30GB used”...?!?

Has this happened to anyone else? 

Thanks!

[Laggy]

Me too, ee is a funny network.  Just speak to customer service in India  lol and if you get a nice person they will sort it.  Ive just upgraded and they changed billing date and conned me into a 4g phone instead of 5g

[Leanne_T]

Hi @MrsSpiller

Thanks for coming to the community. 

Are you checking your My EE account or at  add-on.ee.co.uk?

What device are you using? 

Thanks. 

Leanne.

[Leanne_T]

Hi @Laggy

Thanks for posting on the community. 

Have you spoken to our Mobile Care team to get your upgrade and billing date looked into? 

Have you requested a return for the phone? 

Thanks. 

Leanne.

[Laggy]

this is mad

[Chris_B]

@Laggy   If your speaking to a customer services agent in India then your not calling EE customer services are there aren’t any in India, it’s all UK and Ireland based.