Why can’t I add more data

ness0_7 · ‎16-05-2019

Why can’t I add more data? It won’t let me?

XRaySpeX · ‎16-05-2019

Are you on contract or PAYG? How are you trying? What does http://add-on.ee.co.uk/purchase when not connected to WiFi offer you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎16-05-2019

@ness0_7 Are you a contract or PAYG customer?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

ness0_7 · ‎16-05-2019

Contact

Chris_B · ‎16-05-2019

@ness0_7 Turn WiFi off on your device and click THIS from here you should be able to purchase more data.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leanne_T · ‎17-05-2019

Hi there @ness0_7

Welcome to the community.

Have you been able to purchase a data add-on following @Chris_B advice?

If not, do you get an error message?

Speak soon.

Leanne 🙂

Ken-Birch-DVC · ‎21-06-2021

on contract

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Why can’t I add more data