Wheres my order?

[victoria_g8]

Having tried 150 I still cannot find my order. It was ordered on the 3 Mar 19 and i am still yet to receive anything. I have the confirmed order email but nothing else. Ive tried the 'Track My Order' but it says its not valid. Why is this so hard?

[Northerner]

Hi @victoria_g8

You will need to speak to CS on 150, only they can help as there is no account access on these forums.

Thanks

[James_B]

Hi @victoria_g8,

Welcome to the EE Community.

Which phone did you order?

What information were you given when you called 150?

Thanks

James

[victoria_g8]

I didn't get to speak to anyone as it's so automated. The options given didn't reflect what I wanted to find out!

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[James_B]

Which phone did you order @victoria_g8?

Thanks

James

[victoria_g8]

I've order a 40GB Sim Card with a 12month contract.

[James_B]

Hi @victoria_g8,

Was this a brand new contract or were you upgrading?

Thanks

James

[victoria_g8]

A brand new one. I've already got a contract but wanted this SIM card for other reasons.

[James_B]

Thanks for confirming @victoria_g8

I would have expected your SIM card to have arrived by now.

Please get in touch with Customer Care so we can take a quick look at your order.

James

[victoria_g8]

Me too as I received emails to say my order had been accepted and an estimated delivery of the 7 Mar was expected, however I still haven't received an update on where it is or that it's to be delivered.

Would you know a good number? I know 150 but it's so automated I just want to speak to a human!