Wheres my order?
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11-03-2019 06:00 PM
Having tried 150 I still cannot find my order. It was ordered on the 3 Mar 19 and i am still yet to receive anything. I have the confirmed order email but nothing else. Ive tried the 'Track My Order' but it says its not valid. Why is this so hard?
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11-03-2019 06:09 PM
Hi @victoria_g8
You will need to speak to CS on 150, only they can help as there is no account access on these forums.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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12-03-2019 07:48 AM
Hi @victoria_g8,
Welcome to the EE Community.
Which phone did you order?
What information were you given when you called 150?
Thanks
James
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12-03-2019 07:52 AM
I didn't get to speak to anyone as it's so automated. The options given didn't reflect what I wanted to find out!
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12-03-2019 08:16 AM
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12-03-2019 08:19 AM
I've order a 40GB Sim Card with a 12month contract.
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12-03-2019 08:22 AM
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12-03-2019 08:29 AM
A brand new one. I've already got a contract but wanted this SIM card for other reasons.
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12-03-2019 08:35 AM
Thanks for confirming @victoria_g8
I would have expected your SIM card to have arrived by now.
Please get in touch with Customer Care so we can take a quick look at your order.
James
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12-03-2019 08:39 AM
Me too as I received emails to say my order had been accepted and an estimated delivery of the 7 Mar was expected, however I still haven't received an update on where it is or that it's to be delivered.
Would you know a good number? I know 150 but it's so automated I just want to speak to a human!
