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Where's my order?

Arc888
Investigator
Investigator

‎14-11-2018 03:59 PM

Ordered and upgrade last Thursday 8.11.18 and got a confirmation email but nothing since nearly a week later?  

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎14-11-2018 04:07 PM

This user discussion forum can have no access to your specific account. You need to take this up with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Arc888
Investigator
Investigator
In response to XRaySpeX

‎14-11-2018 04:09 PM

Have tried to but can't get through to talk to anyone


Sent from my Samsung Galaxy smartphone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Arc888

‎14-11-2018 04:33 PM

Go to http://ee.co.uk/help/get-in-touch & open up EE (+). If available you'll be able to chat from there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team
In response to Arc888

‎14-11-2018 04:59 PM - edited ‎14-11-2018 04:59 PM

Good Afternoon @Arc888

 

Thanks for coming to the community.

 

What phone have you ordered?

 

Did you get a 000 reference number at all?

 

Hope to hear back from you soon.

 

Leanne.

0 Helpful
Arc888
Investigator
Investigator
In response to Leanne_T

‎14-11-2018 05:28 PM

Hey.
No I didn't get a 000 confirmation just a xkn saying it's on its way nd nothing since


Sent from my Samsung Galaxy smartphone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Arc888

‎14-11-2018 05:32 PM

Hi @Arc888

 

Thanks for coming back to me.

 

In this case we will need to get this looked into for you and get you an update on your order.

 

If you get in touch with our customer service team we will be able to help.

 

You also have the option of Click to Chat which is at the bottom of this page.

 

Thanks, Leanne.

0 Helpful