Can I get a update on pixel 3 XL?

RGates13
Investigator
Investigator

Hi 

 

I pre-ordered my phone on the 25th of October to expect it to be here by the 1st- 3rd of November which was the lastest date I was told it would be out, only then to be emailed on the 2nd of November a day late already by a email which did not even explain why it was late, only the new estimated delivery dates, a week later from the original date, I'm now waiting on 

5 REPLIES 5

Hi, 

I pre-ordered the new pixel 3 on the 25th of October, got told that the phone will be released on the 1st-3rd of November, I then got a email on the 2nd of novemeber, for a new set of estimated delivery dates, which was a week later, not even a explaination as to why there has been a delay, I'm now at a lost because my bill is due on the 16th and I will have to pay for a phone that have yet to use. If I don't hear from a ee rep by the 15th then I have no other  choice but to then cancel my contract as I do not see I should pay for a phone that I haven't used.

Christopher_G
EE Community Support Team

Hi @RGates13

 

Welcome to the community and thank you for ordering with EE and thank you for your patience.

 

We’re updating our delivery tracker currently, so please keep an eye on this and your updated order status will be showing there soon.

 

You'll also receive a text message from DPD the day before and morning of your delivery.

 

Thanks again for your patience.

 

Chris

RGates13
Investigator
Investigator

 Hi, 

 

At half 6 this morning I was able to track my order, then at 9 when I looked again I was unable to track it, had to find a different way which has taken up my afternoon, when I was able to find out where my order was it says that it's been dispatched but I haven't got a email or anything to confirm this. Please can someone confirm this and please let me know when I can pick my phone please.

XRaySpeX
EE Community Star
EE Community Star

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Leanne_T
EE Community Support Team

Hi there @RGates13

 

Welcome back to the community.

 

What phone have you ordered?

 

Also, is the device being delivered to a store?

 

Leanne.