Where do I find my service access ID?

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Jarvi
Explorer

‎14-07-2021 11:42 AM

I want to run a BT diagnostic check as my speed is supposed to average 35mbs, but I average 18. Where do I find this please?

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pip11
Scholarly Contributor
Scholarly Contributor
In response to Jarvi

‎14-07-2021 06:20 PM

Customer Services. 0800 079 8586 option 3.

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pip11
Scholarly Contributor
Scholarly Contributor

‎14-07-2021 11:59 AM

Ring C/S and ask.

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Jarvi
Explorer
In response to pip11

‎14-07-2021 04:57 PM

Who is C/S?

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pip11
Scholarly Contributor
Scholarly Contributor
In response to Jarvi

‎14-07-2021 06:20 PM

Customer Services. 0800 079 8586 option 3.

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XRaySpeX
EE Community Star
EE Community Star

‎15-07-2021 02:57 PM

As well as your Access Line ID (ALID) ask CS for your Broadband Service ID (BBEU). You might find you need it for the BT Speedtester's Diagnostics.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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