When trying to connect to EE WIFIauto I’m asked for username and password

[Stefanob]

When trying to connect to EE WIFIauto in the London Underground I’m asked for username and password. 

It used to connect automatically. 

Anyone that can help? 

Ive also tried to text 9527 but I get this reply: “There's been a technical glitch setting up your EE WiFi service. Sorry about this, but could you try again a bit later? Thanks.”

[James_B]

Hi @bsterngillet,

Are you still in touch with technical support?

Thanks

James

[bsterngillet]

No - they were unable to help me after weeks of trying

[Leanne_T]

Morning @bsterngillet

Thanks for coming back to us.

What phone are you using?

Are you with us on pay as you go or pay monthly?

Hope to hear back from you soon 🙂

[bsterngillet]

iPhone X

corporate pay monthly customer

[Leanne_T]

Thanks @bsterngillet

In this case, I would suggest speaking to our corporate business team again, so they can investigate this further for you.

Let us know how you get on.

Leanne.

[bsterngillet]

Sorry, but I’ve got no faith in doing this as they’ve failed to resolve it on 3-4 precious occasions.

[Leanne_T]

Hi @bsterngillet

I am sorry you would need to speak to the business team to get this resolved.

The community has no account access and you will need this investigated further.

Thanks, Leanne.

[nishi18_06]

I have thsi same issue every time in the underground on my Samsung note8

[Leanne_T]

Hi there @nishi18_06

Thanks for posting on the community.

Have you tried following the below steps?

1. Once underground, turn on your WiFi

2. Select EE WiFi-Auto from the list of networks

3. Set the ‘access method’ to EAP

4. Set your ‘EAP method’ to SIM

Speak soon 🙂

Leanne.

[Baba80]

Samsung A21