When is my order coming?

[Gcarnaby]

I ordered a phone and early upgrade over the weekend and have the Customer Services Confirmation email but no money has been devoted from my account and I have heard nothing else. I can’t track the order either. 
how do I know the order has gone through? When will my phone be dispatched? 

[Chris_B]

@Gcarnaby   What phone is it ?  

[Gcarnaby]

iPhone SE

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[Jon_K · Accepted solution]

Hi @Gcarnaby.

Have you had any communication from DPD?

Did you order online or over the phone?

Jon

[Gcarnaby]

Thank you Jon, it’s been resolved now. I gave EE a call in the end. 🙂

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[Cy5]

When is be possible to get my delivery 

[Christopher_B]

Hi @Cy5

Welcome to the community 😊

I hope you're well and having a good Monday, are you up to much? 

When I have new tech on the way I can't wait to get my hands on it, so I totally get why you want to find out what's happening with your order.

What is it you've ordered and when did you place the order?

Thanks

Chris

[Cy5]

Re: When is my order coming?vsamsung

[Christopher_B]

@Cy5 Since you placed your order have you had any emails from us about it? 

Thanks

Chris