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Gaming pass

I received a free 6 month games pass with my new EE broadband contract. I don’t use this service so gifted the pass to a friend. The pass has now expired, and they are wanting to set up a new subscription. The only option they have is to go to EE to ...

MistyXL5 by • New Member
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  • 0 replies
  • 0 Helpful

Outstanding support from Aled - tech team

Dear EE,I wanted to take a moment to highlight the incredible support I received from Aled in your tech team over the past couple of days. From the very beginning, Aled was absolutely amazing. He was friendly, polite and incredibly helpful - an absol...

Full Fibre - 900mbps - Smart Hub Pro - PS5 performance

Hi,Just paid the £10 a month extra to upgrade to the smart hub Pro and the connection speed is terrible compared to the old router. Im struggling to get 100mbps when doing a PS5 speed test. Ive had to hard wire the extra wifi hub to get  a decent spe...

Cambb69 by • Investigator
  • 1326 Views
  • 13 replies
  • 2 Helpful

Order update

I order the Apple Watch Ultra 2 on Monday said available to order, now showing in stock but no update on my order? 

Coverage in Darlington

Update: 04 July 2025 Our engineers accessed the area and replaced the generator this week as planned. During the activation we found further cabling work was needed to restore power to the mast. Our engineers accessed the area and completed the ad...

Leanne_T by • EE Community Support Team
  • 362 Views
  • 2 replies
  • 1 Helpful

Recurring WiFi 7 issues

Having had my 1.6gbps service with EE for 6 months now, I'm largely disappointed with it and wish I'd made more of a fuss at the start when I was experiencing issues. With hindsight, I should have exited the contract but now I'm stuck. I have various...

Resolved! Can't make any outgoing tel calls but recieving txts

Hello, Can't make any calls but incoming texts are successful.*Network set to auto and same issue as before with no ring. EE was not down according to down detector.* Android 15 OS Samsung A26 * Direct debit not showing - this could be why !* Notific...

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