Didn't know what to tag this as but I'm upgrading my phone and need to return my current one I did it over the phone and they are sending a envelope but I don't really trust the royal mail not to lose it as I've had them lose things before. Am I allowed to just take it into my nearby EE store ? Also does it need to be in its original box with charger and info book or just the phone.
@Truenive1 Just the phone. The device isn’t posted to EE it goes to Brightstar. Just pay for tracking or at least proof of postage. Any issues with postage and your covered as it’s not your fault if anything happens will in the care of the Royal Mail, Just wrap the device up well so it doesn’t get damaged.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
