Upgraded phone in store but I HATE the new Google, can I exchange to Samsung?

[00scottv]

I only upgraded 2 days ago to a Google pixel 6 in store, I can't get used to the phone and want to swap to a Samsung even if I have to change my contract. Can this be done in store? 

[Profile closed]

Hi @00scottv 

Welcome to the EE Community,

unfortunately for any contract taken out in store there isn't any returns policy.

Thanks,

David.

[00scottv]

Not even an exchange on handset? I want to keep the contract I just hate this phone 

[Profile closed]

@00scottv if you got a smart plan you can upgrade from the 14th day of your contract but it will be subject to a fee of £200.

[harlan]

I just signed my first contract with an Iphone 13 mini but i don’t want this phone either, could i go in store and downgrade? I do have that smart plan thing. 

[00scottv]

Not sure if mine is a smart plan or not...it was just an upgraded phone to my original contract 

[Chris_B]

@harlan   It’ll cost you.  
You’ll also have to have a more expensive tariff than you have now.