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Upgraded online 2 days ago and have received no updates on my delivery

harrisonogunnai
Visitor

‎22-06-2019 07:07 AM

I upgraded online 2 days ago. I recieved the confirmation email but am yet to receive a text with information on the delivery of the phone. Also my reference number in the email is coming up as invalid 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎22-06-2019 07:12 AM

@harrisonogunnai   Your reference number is invalid where ?    If you are trying to use a XKN number as a tracking number it's not it's just a order number.    I would call the mobile care team and speak with them about your order.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Northerner
EE Community Star
EE Community Star

‎22-06-2019 08:50 AM

Hi @harrisonogunnai 

 

As @Chris_B  said, call EE CS and find out on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.