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Upgraded keeping number but being sent new sim

LiamStapleton
Investigator
Investigator

‎05-02-2021 09:39 AM

Hi,

 

yesterday I upgraded from an IPhone XR to an IPhone 12 but I’m keeping my number, I’ve just received a message from 150 that I’ve been sent a new sim, do I need to use the sim in my current IPhone XR or the new one being sent to me as when I upgraded it said that I shouldn’t be sent a new sim so I’m just looking for clarification

 

 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎05-02-2021 09:59 AM

Continue using the old SIM, if it fits. A new SIM is sent out just in case.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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