Update on order

[Mia_F]

I upgraded my phone on Nov 7 and am still awaiting my new phone. 
Can someone please contact me with an update?

At this rate, I’ll miss out on a 2nd start date for my new contract and will have to wait another month before contract renews, which I know will have an adverse affect on my future upgrade date. 

[Katie_B]

Hi @Mia_F. 

Thanks for upgrading with us. 

Please can you confirm the phone you ordered?

It would be great if you could also provide me with colour and memory size. 

Katie 🙂

[Mia_F]

@Katie_B 

Hi.

Yes, it was the iPhone 12 Pro, 128Gb in Gold. 

Thanks 

[Katie_B]

Hi @Mia_F. 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB in Gold on a first come first serve basis and are working with Apple to get this to you as soon as possible. 

We are sorry for the delay. 

Katie 🙂

[Mia_F]

That’s a generic answer. I know this already. 

Can you please provide me with an approximate date of when I can expect delivery? 

It was showing an expected date for this week, but has reverted back to ‘awaiting confirmation’. 

[James_B]

Sorry, @Mia_F we aren't able to confirm a delivery date for your order at this time.

You'll receive a text message from DPD as soon as your delivery slot is confirmed.

James

[Mia_F]

Ok.

That’s fine. I will leave it a little while longer.

Thanks @James_B @Katie_B