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Up to £500 Trade In Offer

nikkival
Investigator
Investigator

Just looking at deals on upgrades and have one stating save £500 with trade in. I've selected the phone & plan, accepted the trade in T&Cs and gone to the basket and now it states at checkout £500 will be taken off the upfront price of your new phone. But the upfront price is £0??!! So does that mean no £500 off? I'm getting really annoyed with these click-baity "deals" and loyalty bonuses which basically amount to nothing or the deal not working at checkout. 

5 REPLIES 5
Chris_B
Grand Master
Grand Master

@nikkival   Can you please post a link to this offer.  

 

   It’ll be a genuine offer otherwise this is called false advertising and that is illegal.     £500 off might even be over the term of the contract.  But please post a link to it. 

Leanne_T
EE Community Support Team

Hi there @nikkival

 

Thanks for coming back to the community. 

 

Does the phone have a cost showing before you go to the checkout? 

 

Thanks 🙂

 

Leanne.

No, the phone is showing as £0 upfront

 

Screenshot 2021-10-01 17.20.01.png

Leanne_T
EE Community Support Team

Thanks @nikkival

 

If you have a chat with our Mobile Care team on 150, they can check the trade in offer for you. 

 

Leanne.