Returning a Galaxy Z Flip 3

[Duffy2021]

Hey guys

Can anyone help please. I did an upgrade online and received my Flip z3 which I immediately knew it was not for me (sorry EE). I have filled in the return form twice now and emailed the day I received the phone. I did not even turn it on or set it up. I cannot get through to customer service and now worried I'll be stuck with it. I love EE as they are the best and even better now with BT. A worried valued customer. David J

[Katie_B]

Hello @Duffy2021. 

I am so sorry to hear the Galaxy Z Flip 3 is not for you. 

Since your post have you been able to get in touch with our customer care team?

Speak soon, 

Katie.

[Duffy2021]

Hi Katie

Thanks for the response, no I cannot get through to customer service. I try and wait as long as I can but I have to work so cannot sit on hold for 30 mins! What if I went into one of the stores? Would that work? As I said, I have really liked EE having tried all the big mobile providers but this is putting me off. I realise the pressure they must be under but to hear nothing.. Thanks anyway. David J 

[Leanne_T]

Hi @Duffy2021

Thanks for coming back to us, 

Sorry the store would not be able to return the phone for you.

I've sent you a private message for some extra details. 

Leanne.