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Unresolved bill in my name without me having an ee account

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User00help
Investigator
Investigator

‎12-08-2021 08:52 PM

I have a bill in my name and I have never ordered or applied for anything with ee. I need to have a way to directly contact someone from EE to talk to them about this. I want to talk to a person and not an automated response. Please help me find out how I can do this. 

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1 SOLUTION

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XRaySpeX
Grand Master
Grand Master
In response to User00help

‎12-08-2021 09:42 PM

Have a read of How does EE use my credit file information? It tells you how to query it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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5 REPLIES 5
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XRaySpeX
Grand Master
Grand Master

‎12-08-2021 09:34 PM

Who sent you this bill if you have no dealings with EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
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User00help
Investigator
Investigator
In response to XRaySpeX

‎12-08-2021 09:37 PM

It is on my credit score, and it is from EE. That is all I know, I would just like to contact someone from EE so i can talk to them about how to best resolve it. As there seems to be no way of me getting through to actually speaking to a member of EE who can help me with this. 

0 Helpful
Go to solution
XRaySpeX
Grand Master
Grand Master
In response to User00help

‎12-08-2021 09:42 PM

Have a read of How does EE use my credit file information? It tells you how to query it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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User00help
Investigator
Investigator
In response to XRaySpeX

‎12-08-2021 09:47 PM

Thank you so much, I will do. 

0 Helpful
Go to solution
XRaySpeX
Grand Master
Grand Master
In response to User00help

‎12-08-2021 09:52 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)