Unlocking a Huawei B525s-23a router

[Wookee_2963]

Looking for some assistance. 

I'm looking at unlocking my Huawei B525s-23a router. 

I have read on the community posts that

@Leanne T from the EE community team was very helpful to the other previous bloggers who wanted the same assistance

Many thanks in advance. 

[Menonownowt]

I bought it through Facebook was told I could unlock it by phoning customer services wich I did, was told they could and would take 72 hours, after waiting 72 hours I have heard nothing

[Leanne_T]

Hi @Menonownowt

Thanks for coming back to me. 

Have you been contacted to make the payment for unlocking the device? 

Leanne.

[Menonownowt]

I was told by customer services there was no charge for the service.i don't mind paying

[Leanne_T]

Hi @Menonownowt

If you purchase a device second hand there is an £8.99 charge to unlock the router. 

I've sent you a private message for some further details 🙂

Leanne.

[Mrcarbon]

Seems this is a common problem now, I am also having zero luck direct to unlock mine also, provided new from EE , I have been passed around many times with no result or code supplied, been told the unlock department is closed and also received a text saying my device isn't even locked, yet it is when you access the available networks list

[James_B]

Hi @Mrcarbon,

Welcome to the EE Community. 🙂

Have you been able to test your device with a SIM from another network since you received the message saying it wasn't locked?

James

[Mrcarbon]

Yes, still restricted

Get Outlook for Android

[James_B]

Hi @Mrcarbon,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

[Jhbatty]

Could I have this solution please I’m experiencing the same problem?

thanks

jB

[James_B]

Hi @Jhbatty,

What problem are you experiencing with your router?

James