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Order delays

delfletch2
Explorer

‎01-11-2021 04:54 PM

I placed an order for samsung galaxy book laptop on the 281h Oct.Before ordering it said in stock. `After ordering it said your order is on its way to you,then nothing no delivery date or anything. Tracked the order on line and it said awaiting confirmation with a side of back order confirmed.  Again no indication as to how long this back order will take!I see some have waited months.

I do not believe that customer services are not in touch with the warehouse and the warehouse not in touch with supplier.SO WHY CANT SOMEONE GIVE BE A DATE. This is a present and if someone cannot give  me an estimate then I will have to cancel and get from another supplier. Which I might add they have plenty in stock.

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1 REPLY 1
Christopher_G
EE Community Support Team

‎02-11-2021 08:02 AM

Hi @delfletch2

 

Welcome to the community and thanks for ordering. I've checked our stock levels and the Samsung Galaxy Book is currently out of stock.

 

As soon as we receive more stock from the manufacturer, we'll dispatch the devices in the order in which they were placed.

 

If you would like to discuss or amend your order, I'd recommend getting in touch with our Mobile Care team.

 

Chris

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