Unlocking a Huawei B525s-23a router

[Wookee_2963]

Looking for some assistance. 

I'm looking at unlocking my Huawei B525s-23a router. 

I have read on the community posts that

@Leanne T from the EE community team was very helpful to the other previous bloggers who wanted the same assistance

Many thanks in advance. 

[Leanne_T · Accepted solution]

Hi @Wookee_2963

I have replied to your private message 🙂

Leanne.

[XRaySpeX]

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

[Netwizz]

Hi I need to obtain an unlock code for our Huawei B525 Router.

Provided from EE direct

Order number: xxxxxxxx

IMEI: xxxxxxxxxxx

Original SIM: xxxxxxxxxx

Can you please assist?

Mark

xxxxxxxxxxx

xxxxxxx@xxxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Katie_B]

Hello @Netwizz. 

Welcome to the EE Community. 

To process an unlock please give us a call. 

A member of our customer service team who has account access will be able to help further. 

Katie 🙂

[XRaySpeX]

@Netwizz : You can just apply using the Unlocking your device form and giving the mobile number that it originally came with.

[Netwizz]

No, doesn't work! 

EE doesn't recognize the phone number, nor the IMEI, despite the fact I'm reading them from an EE invoice! 

After a 20min wait for a customer service advisor, they were unable to help......

Not happy!

[Katie_B]

Hi @Netwizz. 

What was advised when you spoke with our customer service team?

Katie 🙂

[Menonownowt]

Could you help me unlock my router ee customer services said they can after 72 hours. 72 hours have come and gone no emails its a b525 23a

[Leanne_T]

Hi @Menonownowt

Welcome to the community. 

Where did you purchase the router? 

If this was from EE, do you have a pay as you go or pay monthly account? 

Thanks 🙂

Leanne.