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Unlimited data pass for £5, but £10 on my bill

cristian_dragan
Contributor
Contributor

I just enabled this add-on couple of days ago, cause I said why not, £5 for unlimited data, but I saw now on my bill that I've been charged with £10 instead of £5. I don't have other extra charges or add-ons on my bill.

Does somebody know why?

 

Thanks.

Screenshot_20210710_025104_uk.co.ee.myee_edit_35598442826859.jpg

Screenshot_20210710_025114_uk.co.ee.myee_edit_35427243737822.jpg

 

1 SOLUTION

Accepted Solutions
Christopher_B
EE Employee

Hi @cristian_dragan

 

I hope you're well and having a nice weekend, are you up to much or is it a chilled one? 

 

It looks like the add-on you bought is a a reoccurring one, that means you will have paid for the rest of the month and then one month in advance.

 

Don't worry though, from now on it will be £5 a month.

 

You can find more information about add-ons on our What Are Our Pay Monthly add-ons.

 

Thanks 

 

Chris

View solution in original post

1 REPLY 1
Christopher_B
EE Employee

Hi @cristian_dragan

 

I hope you're well and having a nice weekend, are you up to much or is it a chilled one? 

 

It looks like the add-on you bought is a a reoccurring one, that means you will have paid for the rest of the month and then one month in advance.

 

Don't worry though, from now on it will be £5 a month.

 

You can find more information about add-ons on our What Are Our Pay Monthly add-ons.

 

Thanks 

 

Chris