Unlimited data pass/Upgrading

darkfire1634
Explorer

Hello,

 

I was wondering if you keep the unlimited data pass add on when you upgrade your phone. 

 

 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@darkfire1634  I know that any add ons you currently have are removed when you upgrade but there is nothing to say that any data adds ones are removed when you read the T&Cs of the data add ons.

 

   EE have left this wide open for you to request this back if it’s removed when you upgrade as the T&Cs don’t say anything about it being removed on a upgrade.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

So if I used the online upgrade service would it automatically remove the data pass add-on, or keep it? 

Would I have to contact EE to get it re-added?

Ideally I would like to upgrade to a new phone and keep the data add on at its current price, but am unsure if this is possible. 

Christopher_G
EE Community Support Team

Hi @darkfire1634

 

When you come to upgrade, it may be worth doing it over the phone or in-store so that you can discus this at the point of purchase.

 

Chris