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05-10-2021 04:59 AM
I ordered a phone with a gift of headphones. They sent it to me a week late and it was headphones! There is a 5G network and I do not have 2G coverage.Incorrect people, I can't wait for 2 years to give up on you!
05-10-2021 09:10 AM
Hi @Rosen_gb
Welcome to the community.
Which phone did you order and when? Could you confirm that you have received both your phone and headphones?
Have you tried restarting your phone so that it searches for the network manually?
Chris
05-10-2021 04:33 PM - last edited on 05-10-2021 05:07 PM by Katie_B
Order number: ********** Date: 25 Sep 2021
Mod edit: [please do not post personal information on the community.]
05-10-2021 04:34 PM
Samsung Galaxy S21 Ultra
05-10-2021 04:35 PM
phone I got it headphones no!
05-10-2021 05:10 PM
Hi @Rosen_gb.
Have you completed your claim for your headphones with Samsung?
If not, please visit THIS PAGE.
Have you been able to follow the advice from @Christopher_G and restart your device?
Katie.
05-10-2021 07:10 PM
I'll try tomorrow at work, but I don't believe it's okay, I can't open a page, it's not fair
06-10-2021 08:25 AM
You can claim the headphones on the Samsung Rewards site.
If you are having signal problems, you can report this on our EE Coverage and Network Status Checker and the network team will get this looked into.
If you enter the postcode and select 'Check Status' this will show any known issues and you can report the signal problems if nothing is showing.
Leanne.
06-10-2021 05:46 PM
with manual settings I can't open a page, the people next to me on Vodafone are watching videos
06-10-2021 05:54 PM
I recommend speaking to our Technical Support team so they can look into this for you, @Rosen_gb
You can find our contact information on the get in touch help page.
