Skip to main content
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Unlimited data not working

Bertydug
Visitor

on ‎22-11-2021 10:16 AM

  • Hi paid/remortgaged my home for unlimited data for 30 days which stated on the 4th of nov but my i cannot use data and my ee account is stating i need to buy a data add on

 

Can someone help, it stopped overnight, i have checked APN settings and reset phone and it still believes i have no data 

0 Kudos
2 REPLIES 2
mikeliuk
Ace Contributor
Ace Contributor

on ‎22-11-2021 11:23 AM

Hi @Bertydug ,

 

I believe the best plays would be to either start an online chat or call EE to get this addressed. Good luck!

 

https://ee.co.uk/contact-ee

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Kudos
XRaySpeX
EE Community Star
EE Community Star

on ‎22-11-2021 03:38 PM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Kudos