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Unlimited data not working

Bertydug
Visitor

‎22-11-2021 10:16 AM

  • Hi paid/remortgaged my home for unlimited data for 30 days which stated on the 4th of nov but my i cannot use data and my ee account is stating i need to buy a data add on

 

Can someone help, it stopped overnight, i have checked APN settings and reset phone and it still believes i have no data 

0 Helpful
2 REPLIES 2
mikeliuk
Ace Contributor
Ace Contributor

‎22-11-2021 11:23 AM

Hi @Bertydug ,

 

I believe the best plays would be to either start an online chat or call EE to get this addressed. Good luck!

 

https://ee.co.uk/contact-ee

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-11-2021 03:38 PM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful