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Unlimited Data but says I've run out of data

Philippa1981
Visitor

‎31-03-2021 03:57 PM

I have an unlimited 4G Home Broadband account, but I've just logged on to my account and it says I have no data left and we're barely getting any internet in the house. Despite being on the phone for an hour to your team, I haven't got an answer!

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎31-03-2021 04:07 PM

Hi @Philippa1981 


Welcome to the community

 

Apologies, but I'm not clear whether you have a 4G-mobile device, or a fixed-line home-broadband service with EE?

 

What devices do you have a problem with, and how do they connect? Is it a mobile device or a fixed-line broadband router?

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XRaySpeX
EE Community Star
EE Community Star

‎31-03-2021 04:23 PM

It's probably only talking about data that you may potentially gift to other nos. on your a/c if you choose to. It's just a warning just in case you wanted to. You may safely ignore it & carry on using data for your own purposes including tethering.

 

What does http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi say about your data status?

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