Unlimited Data but says I've run out of data
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31-03-2021 03:57 PM
I have an unlimited 4G Home Broadband account, but I've just logged on to my account and it says I have no data left and we're barely getting any internet in the house. Despite being on the phone for an hour to your team, I haven't got an answer!
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31-03-2021 04:07 PM
Welcome to the community
Apologies, but I'm not clear whether you have a 4G-mobile device, or a fixed-line home-broadband service with EE?
What devices do you have a problem with, and how do they connect? Is it a mobile device or a fixed-line broadband router?
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31-03-2021 04:23 PM
It's probably only talking about data that you may potentially gift to other nos. on your a/c if you choose to. It's just a warning just in case you wanted to. You may safely ignore it & carry on using data for your own purposes including tethering.
What does http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi say about your data status?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
