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Unauthorised user 4g router

Hammerkop
Investigator
Investigator

‎10-09-2020 06:47 AM

I have an unauthorised phone logging in to my 4G router. I can see it in settings. I cant see a way to block it. Could anyone advise please?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎10-09-2020 06:53 AM

Change your WiFi pwd to be more difficult.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Hammerkop
Investigator
Investigator
In response to XRaySpeX

‎10-09-2020 10:23 AM

Thank you for the response. Its a 4g router

There is a "secure key" on the back of the router which you use to access it.

Is this the number I should change? (and how do I go about it please?)

Thanks once again

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Hammerkop

‎10-09-2020 12:18 PM

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the password found under the battery cover. Then on the WiFi Settings tab you should be able to see your WiFi password in clear & change it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP