Unable to upgrade online - unable to find page

[oatesmaloney]

Eligible for upgrade but cannot access my store online, page displayed says "Unable to find this page" and links to areas of the site which also do not work.

Upgrade date was Jan 2021.

[Chris_B]

@oatesmaloney  try clearing your browser history and cookies and then try again. 

[oatesmaloney]

This has got me one page further but still receive the same error finding page when I select any phone?

[Christopher_B]

Hi @oatesmaloney

Thanks for coming to the community about this. 

I love it when my upgrade rocks around, so totally get how important it is to get this sorted. 

Thanks for trying what @Chris_B suggested, clearing those does usually help with things like this. As you're still having trouble could you try using a different browser and let me know if that helps? 

Thanks 

Chris 

[oatesmaloney]

Hi - I have tried on multiple browsers now from my phone and still getting the "unable to find page" error. I seem to get further along on each one and then hit an error page before I can complete.

I have been trying to upgrade now for around a month, surely there is a fix for your website for this rather than customers having to keep deleting browsing history; and in my case, still getting nowhere. I have seen this issue raised numerous times online.

[James_B]

Hi @oatesmaloney,

Please get in touch with Customer Care so we can help with this. The team will be able to process your upgrade and raise a ticket for the issue with your online account.

Thanks

James

[Mckee88]

Really frustrating for me too. Tried 3 different browsers with the same issue. I was only wanting to upgrade but may look elsewhere now. It shouldn't be hard to get a website that works. 

[Christopher_B]

Hi @Mckee88

I hope you're well and having a nice day, other than this issue of course.

I use the internet for everything, so totally get how important it is that everything works as it should.

Have you tried clearing your browser cache and cookies?

Thanks 

Chris